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GSA Updates Vendor Scoring for GSA Advantage! / eBuy Beginning 5/24/2023

Are you a GSA Schedule holder that accepts orders via GSA Advantage! or eBuy? Starting with vendor scores sent out on 5/24/2023, GSA has updated the score thresholds for order status, on-time, and cancellation scores, as follows:


Order Status Score

Contracts that have fewer than 80% of order lines with the status of shipped, canceled, or backordered reflected by the due date will be subject to suspension from GSA Advantage!/eBuy. If a contract has fewer than 7 total lines or 2 or fewer lines with missing status, it is exempt from suspension.


Cancellation Score

Contracts are subject to suspension from GSA Advantage!/eBuy if they have 100 or more order lines combined with a cancellation rate of 30% or higher. If you have a significant cancellation rate, ensure all unavailable or discontinued items are removed from your schedule.


On-time Score

Contracts are subject to suspension from GSA Advantage!/eBuy if they have 100 or more order lines combined with an on-time rate below 30%.


Contractors will be allowed to submit a corrective action plan to avoid suspension.


GSA is asking for your feedback on the new thresholds using the Vendor Corrective Action Feedback Form.

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